Surrey Hills Removals FAQ’s

Useful guide to moving from BAR (British Association of Removers)
Guide to moving house from BAR (pdf)

If your question isn’t covered, please don’t hesitate to contact us directly.

General Questions

Are you a local Surrey removals company?

Yes. We are a based in Guildford serving the whole of Surrey, the surrounding towns and areas, offering reliable and friendly moving services

Do you offer local and long-distance removals?

Yes. Our team handles both local moves within Surrey and long-distance relocations anywhere in the UK.

Do you offer international moving services?

Yes, we have a wealth of experience in global shipping, providing door to door services to almost all worldwide destinations.

Do you offer free removal quotes?

Yes, we provide free, no-obligation quotes. You can request a quote online, by phone, or arrange a home survey for larger moves.

How far in advance should I book my removals service?

We recommend booking 2–4 weeks in advance, particularly during busy times e.g the summer months, school holidays, and the end of the month. However, we will always try to accommodate short-notice moves depending on availability.

Packing Services

Do you offer packing services?

Yes. We provide full packing services, partial packing, and fragile-only packing depending on your needs.

What packing materials do you use?

We use professional packing materials including:

  • Furniture blankets and covers
  • Double-walled moving boxes
  • Bubble wrap and protective padding
  • Packing paper
  • Wardrobe boxes

Can I pack my own belongings?

Yes. Many customers prefer to pack their own items. We can also supply high-quality packing materials if needed.

Do you pack fragile items?

Yes. We take special care packing delicate items such as:

  • Electronics
  • Glassware
  • Artwork
  • Mirrors
  • Antiques

Furniture & Large Items

Do you dismantle and reassemble furniture?

Yes. We can dismantle and reassemble beds, wardrobes, tables, and other furniture to ensure safe transport.

Can you move large or heavy items?

Yes. Our experienced team regularly handles large items, including sofas, wardrobes, appliances, and pianos.

Will my furniture be protected during the move?

Yes. We use protective covers, blankets, and careful loading techniques to protect your furniture during transport.

Storage Services

Do you offer storage solutions?

Yes. We can arrange secure short-term or long-term storage in our own Guildford warehouse, if you need somewhere to keep your belongings between moves.

When might I need storage?

Storage is useful if:

  • You need temporary space during renovations
  • Your new property is not ready yet
  • You are downsizing

Are stored items secure?

Yes. Our storage facilities are secure, monitored, and designed to keep your belongings safe.

Pricing & Payments

How much do removals cost in Surrey?

The cost depends on several factors including:

  • Property size
  • Distance of the move
  • Volume of belongings
  • Access and parking
  • Additional services, such as packing

Contact us for a personalised quote tailored to your move.

Are there any hidden costs?

No. We provide clear, transparent pricing with no hidden charges.

What payment methods do you accept?

We accept common payment methods, including bank transfer and card payments. Details will be provided with your quote.

Preparing for Your Move

How should I prepare for moving day?

Some helpful preparation tips include:

  • Disconnect appliances in advance
  • Label all boxes clearly
  • Pack an essentials bag for your first night
  • Ensure clear access for the removals van

What should I pack separately?

It’s best to keep important items with you, including:

  • Phone chargers
  • Documents
  • Valuables
  • Medication

What items cannot be transported by removals companies?

For safety reasons we cannot transport hazardous items such as:

  • Certain chemicals
  • Flammable liquids
  • Gas cylinders
  • Explosives

Booking Your Move

How do I book a removal service?

You can book by:

  1. Requesting a quote online
  2. Calling our team
  3. Arranging a home survey

What information do you need for a quote?

To provide an accurate quote we usually ask for:

  • Moving addresses
  • Property size
  • Estimated volume of items
  • Access details
  • Preferred moving date